FAQs


Where are you located?
Mama Bear Bakery is a home-based bakery located in the Ohio City neighborhood of Cleveland, Ohio.

What are your hours?
We offer Free Contactless Pick Up and Delivery every Saturday from 12pm -6pm.

Our online store is always open to take your order. If you have any questions please send us an email at hello@mamabearbakerycle.com and we will get back to you with in 48 hours or sooner. 

 

Do you deliver?
Yes! We deliver to Greater Cleveland for a $10 Delivery Fee. We also offer free Pick Up in Ohio City.

Additional Delivery Dates may be added near holidays. Stay tuned to our social media (@mamabearbakerycle on Instagram and Facebook) or sign up for our Newsletter to be notified right away of any changes, new products, and announcements.


What are your payment methods?
PayPal and all major credit cards are accepted.

What kind of ingredients do you use?
All of our bakery products are made from scratch. We are proud to support the Ohio community through the use of high-quality locally sourced and homegrown ingredients.

We prioritize using and buying ingredients that are made or grown in Ohio or sold via small local grocers. If we can't find it locally, we next look to our neighboring states of Michigan, Indiana, and Pennsylvania.

 

What is your allergy information?
We are a home-based bakery and are not an allergy free bakery. Our baked goods that contain any of the major allergens (milk, egg, peanut, tree nut, soy, wheat, fish, shellfish) will have the allergen listed on the product label.

While we try to limit cross contamination, our food is not prepared in or on allergen free work surfaces. Even if a baked good does not contain an allergen, there is a chance that it will come into contact with an allergen such as milk, egg, wheat, soy, peanuts or tree nuts.

Mama Bear Bakery and its owner will not assume any liability for adverse reactions to foods consumed.  If you have any dietary restrictions, please notify Mama Bear Bakery before placing your order.

How should I store my cookies/bars/brownies?
We recommend storing your cookies, brownies, and bars in an airtight container.  Most of our products are best consumed within 2-3 days of baking since they do not contain preservatives, but will last for around 1 week. Refrigerating or freezing the baked goods can also prolong their shelf life.

How much notice do I need to place an order?
It’s never too early to place an order! We require orders to be placed 2 days in advance and large or custom orders to be placed 1 week in advance.  Since our order Pick Up and Delivery day is Saturdays, we need orders to be in by Thursday evenings to be ready that Saturday.

We may be able to accommodate last minute orders, but this is subject to availability based on the amount of orders we are preparing at that time.

 

How do I know if my order is confirmed?
After placing your order you will receive a confirmation email with your order details and information about your order pick up or delivery.

Can you mail cookies/brownies/bars to me?
Unfortunately, we are not able to offer shipping for our products at this time. We hope to add shipping in the near future.

I have a coffee shop, restaurant or other business of my own. Do you offer Wholesale?
Yes! We love working with local businesses. Please submit a Wholesale Inquiry Form and we will get back to you within 48 hours.

Have a different question?
Please send us an email at hello@mamabearbakerycle.com and we'll respond to your question within 48 hours.